Privacy Policy
1Introduction
ImportMyVehicle.com Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website shipmycar.co.uk (the "Service").
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Service, you consent to the data practices described in this policy.
2Information We Collect
2.1 Personal Information You Provide
When you request a quote or use our services, we collect:
- Contact information: First name, last name, email address, and phone number
- Vehicle details: Make, model, year, value, and registration information
- Location information: Collection and delivery addresses for transport services
- Service preferences: Selected services such as shipping, customs clearance, DVLA registration
- Communication preferences: Currency selection and preferred contact method
2.2 Information Automatically Collected
When you visit our website, we automatically collect:
- IP address and geolocation data (city, region, country)
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner. We use:
Essential Cookies: Required for the website to function properly (always active)
Analytics Cookies: Help us understand how visitors interact with our website (requires consent)
Marketing Cookies: Used for advertising and remarketing purposes (requires consent)
3How We Use Your Information
We use the information we collect to:
- Process and provide quotes for our services
- Communicate with you about your quotes and services
- Send quote confirmations via email or WhatsApp
- Improve our services and website functionality
- Comply with legal obligations
- Prevent fraud and enhance security
- Analyse website usage and optimize user experience (with consent)
- Send marketing communications (with consent)
4Legal Basis for Processing
We process your personal data under the following legal bases:
Contract
Processing necessary to provide quotes and services you've requested
Legitimate Interests
Processing necessary for our business operations, including fraud prevention and service improvement
Consent
For analytics, marketing cookies, and promotional communications
Legal Obligation
When required by law or regulatory requirements
5Third-Party Services
We share your information with trusted third-party service providers who assist us in operating our website and conducting our business:
5.1 Infrastructure and Storage
- Amazon Web Services (AWS): Cloud storage for documents and generated content
- Microsoft SQL Server: Database hosting for customer and quote information
5.2 Communication Services
- Microsoft Graph API: Email delivery for quotes and notifications
- WhatsApp Business API: Quote delivery via WhatsApp (when requested)
5.3 Analytics and APIs
- Google Analytics: Website analytics (only with your consent)
- IPinfo.io: IP geolocation services
- ExchangeRatesAPI.io: Currency conversion services
- Mapbox: Interactive mapping services
- GetImg.ai: AI-powered image generation for vehicle visuals
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
6International Data Transfers
Some of our third-party providers operate outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by the UK government
- Other legally recognised transfer mechanisms
7Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
Quote Information: 5 years from creation for business records and potential follow-up
Customer Records: Duration of business relationship plus 7 years for legal compliance
Communication Records: 3 years from last interaction
Analytics Data: Aggregated and anonymised after 26 months
9Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access
Request a copy of your personal data
Rectification
Request correction of inaccurate or incomplete data
Erasure
Request deletion of your data (subject to legal obligations)
Restriction
Request limitation of processing
Portability
Receive your data in a structured, machine-readable format
Objection
Object to processing based on legitimate interests
Withdraw Consent
Withdraw consent for consent-based processing
To exercise these rights, please contact us using the details in Section 14. We will respond to your request within one month.
10Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.
11Marketing Communications
With your consent, we may send you marketing communications about our services. You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly to update your preferences
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
13Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
14Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ImportMyVehicle.com Ltd
Email: privacy@shipmycar.co.uk
Phone: 01908 887917
Unit 20 Tanners Drive
Milton Keynes
MK14 5BN
15Cookie Policy
Our website uses cookies to improve your experience. For detailed information about the cookies we use and their purposes, please refer to our cookie consent banner where you can manage your preferences at any time.