Terms & Conditions

Definitions

In these Terms and Conditions, the following definitions apply:

• IVA Test: Individual Vehicle Approval test required by DVSA for certain imported vehicles
• DVLA: Driver and Vehicle Licensing Agency
• DVSA: Driver and Vehicle Standards Agency
• Non-runner: A vehicle that cannot be driven under its own power, including vehicles with mechanical defects, flat batteries, or missing keys
• Business Day: Monday to Friday, excluding UK bank holidays
• Agreed Free Period: 7 days from completion of our services (typically DVLA registration or completion of requested work)
• SDR: Special Drawing Rights as defined by the International Monetary Fund
• Prohibited or Restricted Goods: Any goods, substances, items or contents whose carriage, export, import, storage, handling, possession or disposal is prohibited, restricted, unlawful, undeclared, misdeclared or subject to licence, permit, sanction, control or special declaration requirements, including contraband, illegal drugs, offensive weapons, counterfeit goods, sanctioned goods, hazardous waste and any goods which may result in inspection, seizure, detention, forfeiture, destruction or disposal of the vehicle or shipment

Storage Charges Summary

Red Sea / Suez / Panama Charges

Please be aware that due to ongoing changes and challenges in global shipping, including but not limited to issues in the Red Sea, shipping lines may impose additional surcharges. These surcharges may include security or other operational costs that are beyond our control. In such instances, ImportMyVehicle.com Ltd will pass these additional costs on to our customers. These surcharges will be allocated on a pro-rata basis for each vehicle within a container. The exact amount will be determined once we receive the specific charges from the shipping lines. We are committed to maintaining transparency in these charges and will provide detailed information as soon as it becomes available. This policy is in place to ensure fair and equitable distribution of any unforeseen costs arising during the shipping process.

Unloading Depots

Due to congestion at our depots arising from DVLA/DVSA delays, we cannot always guarantee that 'shipping only' services will be unloaded in Milton Keynes. However, when necessary, we will always utilise trusted and professionally vetted third parties to manage container unloading.

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'You' or 'Your' it means the Customer.

'We', 'Us' or 'Our' means the "Company". The "Company" being ImportMyVehicle.com Ltd, Unit 20 Tanners Drive, Milton Keynes, MK14 5BN registered in the UK at Companies House Reg: 5711750 and VAT Reg: 876 0794 79. Our trading names are "ShipMyCar" or "ShipMyCar.co.uk"

"Our premises" or "Our workshop" means our premises at Unit 20 Tanners Drive, Blakelands, Tanners Drive, Milton Keynes, MK14 5BN

These terms and conditions can be varied or amended subject to prior written agreement.

We limit or exclude our liability for loss and damage. We are able to arrange insurance for your benefit upon request. This insurance will be separate from this contract and subject to the terms and conditions of the policy. Unless otherwise stated, any claim is subject to a £450 excess

Please take particular note of section 14(1) which states we hold no liability for any costs associated with delays outside of our control

1. Our Estimates / Quotations
   1. Our estimate, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, inspections, or any fees, or taxes payable to government bodies or agencies
   2. Our estimate is subject to change due to current global shipping situations. All estimates will need to be verified prior to our service commencing. Unless already included in our estimate, additional charges will apply in the following circumstances:
      1. If the work does not commence within thirty days of acceptance
      2. If payment is made by credit card, CHAPS or international wire transfer as per clause 3(c)
      3. If the vehicle being shipped is modified or different to that we have mentioned in the quote including those not complying with the DVLA's Guidelines for Radically Altered Vehicles (https://www.gov.uk/vehicle-registration/radically-altered-vehicles)
      4. If the vehicle is refused entry into destination country for any reason. Any additional storage / fines / fees in association with vehicle being denied import. It is shipper's responsibility to ensure all import approval is complied with prior to shipping
      5. If the vehicle does not fit in a container due to additional modifications e.g. wider arches, or parts in the vehicle
      6. If parts in the vehicle have not been fully disclosed to us in writing prior to accepting the quotation
      7. If any additional parts shipped separate to vehicle have to be exported from country of origin separately due to container loading restrictions, timing issues e.g. arriving at port later than rest of consignment
      8. Any customs charges, port charges, storage charges or shipping costs due to additional items shipped that do not fit in the vehicle. Destination charges and customs fees may be applied to the additional items that we hold no liability for
      9. Difficulty in collection or delivery of vehicle e.g. if we are not informed it is a non-runner, if vehicle parked in location difficult to access, if vehicle not available for collection at time/date agreed, issues at delivery or collection address e.g. mechanical issues with car requiring additional equipment
      10. Any additional Roll-on-Roll-off shipment charges for example if vehicle becomes a non-runner prior to loading or is oversized from standard
      11. Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control, additional port charges e.g. X-Ray, fumigation, customs holding back vehicle/container from being loaded, shipping line security charges, container storage due to port closures, or changes in road fund tax.
      12. If any Prohibited or Restricted Goods are found or suspected in, on or with the vehicle or any related shipment, whether placed there by you or by any third party, and whether or not you knew of them. All resulting costs, charges and expenses including inspection, X-Ray, unloading, reloading, storage, demurrage, detention, quay rent, fines, penalties, legal fees, seizure, forfeiture, destruction, disposal, decontamination, return, onward transport, and disposal of the vehicle itself where required by any authority, carrier or port, will be payable by you.
      13. Any fuel needed in order to move the vehicle or for testing purposes including full tank being required for any testing requirements
      14. Removal of window tints are chargeable or illegal additions such as police radar jammers
      15. Erroneous automatic quotation provided by our online systems
      16. Cost of homologation and testing if you decide at a later date for us to register your vehicle in the UK
      17. Any fees, charges, storage, transport, testing, workshop, administration or third party costs arising if the DVLA refuses or delays registration because the vehicle has been previously damaged, rebuilt, written off, classed as seriously damaged, or because the required evidence about prior damage status is not available or not accepted
      18. Additional marine insurance added due to other vehicles being shipped without stating the additional vehicle clearly in writing to us prior to accepting quotation e.g. quad, scooter or motorbike in vehicle
      19. UK port storage charges caused by delays in unloading, port handling or customs clearance
      20. Storage charges at our facility if vehicle is ready to collect but left beyond the agreed free period, or if delivered early before any IVA test has been booked. Charges outlined in 9(6)
      21. Changes to road fund tax charges as per clause 11(2)

2. Vehicle Inspections
   1. We strongly recommend anybody purchasing a car to have a full mechanical check carried out on the vehicle
   2. Any vehicle inspection your purchase through us is deemed to be a basic road test and photographic evidence based inspection. It is not a full mechanical check unless clearly stated in writing that we have arranged this as a special additional service
   3. We will not be held liable for any defects missed in a vehicle inspection
   4. Vehicle inspections do not include checking of paperwork, we hold no liability for title/registration issues to do with foreign registration or implications of title issues on UK arrival e.g. testing, registration, import duty/VAT
   5. We will not be held liable for any mechanical defects discovered at any stage in the process on your vehicle
   6. We act on your behalf to organise vehicle inspections, any we do so on your behalf are subject to the terms and conditions set out by the inspection provider.
   7. We advise levels be checked and anti-freeze added prior to collection, we hold no liability caused by low fluid, oil or anti-freeze in the vehicle
   8. We strongly advise to ensure the vehicle is not 'Radically Altered' from the original build, e.g. a vehicle on an original title but has modified chassis, engine, brakes etc may incur additional taxes, testing and registration costs – more information on the DVLA Radically Altered Vehicle Rules can be found here: https://www.gov.uk/vehicle-registration/radically-altered-vehicles
   9. It is your responsibility before import to check with the foreign registration authority whether the vehicle has been classed as seriously damaged, written off, scrapped, non-repairable or given any equivalent status. If there is any indication of previous damage, you must provide any evidence required by the DVLA or other authority confirming the vehicle is not seriously damaged before it can be registered for use on UK roads.
   10. A vehicle with previous damage outside the UK may be impossible to register in the UK. We hold no liability whatsoever for any refusal or delay in registration, or for any fees, costs, charges, losses, storage, testing, transport, workshop time, rectification, return, disposal, tax, insurance, hire car, loss of use or other expenses arising because the vehicle has been previously damaged, rebuilt, written off or classed as seriously damaged or equivalent: https://www.gov.uk/importing-vehicles-into-the-uk/damaged-rebuilt-modified
3. Payment
   1. All pricing on our quotation is in pounds sterling and is inclusive of UK Value Added Tax
   2. We take between 75%-100% upfront depending on the service you have booked with us and the remainder prior to collection or delivery of your vehicle, our Administration Fee is non-refundable
   3. Any international or CHAPS fees to be added to your transfer
   4. Late payments are subject to us withholding your vehicle and/or storage charges imposed
4. Collection / Delivery of Vehicle
   1. Where we engage an international transport operator convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.
   2. We hold no liability for any associated costs with any delays in collecting the vehicle e.g. storage charges, hire car costs, auction house costs
   3. We hold no liability for any mechanical checks or defects not noted at collection
   4. We hold no liability for any damage to vehicle interiors
   5. We hold no liability for any parts shipped within the vehicle
   6. We do not insure or hold any liability for any items collected by the transport operator unless specifically set up in writing prior to collection taking place
   7. We advise any original documents are mailed to our associated agents rather than handed to the driver
   8. We hold no liability for missing keys or documents handed to any transport operators
   9. We reserve the right to increase our quote or estimate if the vehicle is a non-runner and we have not been previously advised of this in writing
   10. Collection will be by open transport unless specifically quoted upfront or in writing
   11. We hold no liability for damage, theft or dirtying caused by weather if open transportation has been used if we were not implicitly instructed to use enclosed transport in writing prior to collection
   12. If enclosed transport is booked and an open transporter arrives to collect vehicle, we do not hold any liability as per clause 4(k) if we are not given the opportunity to cancel the open transporter and send enclosed.
   13. We do not hold any liability for any damage, mechanical defect, lien, title / registration missing, incorrect or non-expected date on title / registration or legal status of the vehicle that is already on the vehicle prior to shipping.
   14. We do not hold any liability for additional costs in relation to collection / delivery due to mechanical issues with the vehicle that requires additional equipment to load / unload the vehicle that is out of the scope of standard road transport of a working / rolling vehicle e.g. dollies, forklift, skids, additional transporters.
5. Loading and Customs Clearance
   1. Your vehicle will be loaded by operatives that we instruct to do so on your behalf and so subject to the terms and conditions set out by them.
   2. We do not hold any liability for damage caused by poor lashing / strapping / loading.
   3. We reserve the right to increase or costs if vehicle is not as described, not in original state or condition and / or different to as be expected for a vehicle of that year/make/model
   4. We hold no liability for vehicles with excessive rot or damage caused by strapping to parts of the car which should reasonably be able to withhold a strap
   5. Vehicles in shared container may be loaded using industry standard fork lift attachments, we do not hold any liability for damage caused by these machines.
   6. When booking a shared container service, the time before we can load depends on availability of other vehicles to share container with. It also relies on those other vehicles all being cleared for loading. In some circumstances this can mean longer wait times until enough vehicles to share that route. We can not load until we have sufficient stock and make no guarantees on how long that can be. We hold no liability for any delays or costs associated with such delays.
   7. Containers with infestation or containers on routes needing fumigation will need to be fumigated at destination ports and these costs will be automatically added to your quotation as per 1(b)(vii)
   8. You warrant that neither the vehicle nor anything placed in, on or with it contains any Prohibited or Restricted Goods unless fully disclosed to and accepted by us in writing before shipment.
   9. You remain responsible for all contents and goods found in, on or with the vehicle, whether loaded by you, the seller, a garage, a transporter, a third party or any other person, and whether or not you were aware they had been placed there.
   10. If any Prohibited or Restricted Goods are found or suspected, we and any carrier, loading operator, port, customs authority, Border Force, police or other authority may inspect, unload, remove, surrender, refuse shipment, quarantine, destroy or otherwise dispose of the goods and, where required, the vehicle or container, without liability to you to the fullest extent permitted by law.
   11. You shall indemnify and keep us indemnified against all penalties, claims, damages, losses, liabilities, delays, storage, quay rent, demurrage, detention, examination, handling, destruction, disposal, environmental remediation, legal costs and other expenses arising out of or in connection with any Prohibited or Restricted Goods or any related seizure, detention, forfeiture or disposal of the goods, vehicle or container.
   12. We do not hold any liability for items which must be secured, loaded or shipped separately if they do not fit within the vehicle. Additional securing, shipping and customs charges are likely to apply
   13. Sometimes customs will stop a vehicle / container being loaded and it has to be delivered back to quayside and subsequent storage applies, we do not hold any liability for these charges and will add them to our quote as per clause 1(b)(vii)
   14. Without a valid clear original title your car will not be able to be exported (unless it is a race car and we are provided with notarised bill of sale). Storage charges are applied at many foreign ports if original documents are not received within 14 days
   15. If there is outstanding finance on your vehicle you will need either to clear this or have a letter of authority from the lienholder to allow the vehicle to be shipped / exported
   16. We do not hold any liability for ensuring your title gets to our offices in country of export
6. Shipping (also covered in below section of BIFA Trading Conditions)
   1. All Business is transacted in accordance with the Standard Trading Conditions (Current Edition) of the British International Freight Association, a copy of which is below.
   2. We do not hold any liability for items put in the car that are not clearly notified to us in writing prior to collection as personal effect shipments.
   3. Any items put in the vehicle remain subject to clause 5 on Prohibited or Restricted Goods. Undeclared, unlawful or non-compliant contents are carried entirely at your risk and expense.
   4. We make all reasonable judgement as an experienced vehicle shipper to use only quality shipping providers in terms of loading, shipping and unloading vehicles, we do so on your behalf and subject to the terms and conditions set out by that shipper
   5. Other than as a result of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods as a result of:
      1. Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods
      2. Damage caused to the vehicle by items shipped within the vehicle
      3. Moth or vermin or similar infestation
      4. For any goods which have a pre-existing defect or are inherently defective

7. EU / UK Road Transport
   1. If a vehicle collection is missed because the vehicle is not ready when the transporter arrives at the agreed collection time and location, a wasted journey fee will be payable. This fee will be equal to the full value of the originally agreed transport cost.
   2. ShipMyCar (ImportMyVehicle.com Ltd) is not liable for any wasted journey fees, additional charges, or costs incurred from any transport provider booked on behalf of the customer, regardless of the reason for such charges.
   3. We hold no liability for any delays with vehicle collection or delivery, whether caused by traffic, weather, mechanical issues, border delays, ferry/tunnel cancellations, driver availability, or any other circumstances beyond our control.
   4. We are not liable for any resulting costs or losses arising from delays in collection or delivery, including but not limited to: storage fees, accommodation costs, loss of use, missed appointments, hire car expenses, or any consequential losses whatsoever.
   5. All collection and delivery timeframes provided are estimates only and do not constitute guaranteed service times. Actual collection and delivery times may vary significantly.
   6. The customer is responsible for ensuring the vehicle is ready, accessible, and available for collection at the agreed time. This includes ensuring all keys are present, the vehicle is in the disclosed condition, and access to the collection location is clear.
8. Unloading, Destination Port and Destination Customs
   1. For imports to UK: If your vehicle is not unloaded at our premises, by our staff, we will use an agent appointed on your behalf and subject to the terms and conditions set out by that agent
   2. For imports to UK: If you are collecting your vehicle from port, vehicle must be left at port or any damage must be made aware to us within 24 hours in order to be able to claim on insurance
   3. For imports to UK: If you are collecting the vehicle from port and / or not having IVA/MOT/SVA modifications and DVLA registration carried out by us then the marine insurance policy that has been arranged on your behalf is subject to a £450 excess which is payable should any damage occur.
   4. For imports to UK: The ports charge a daily storage of £10-£20 per day, this is chargeable following 7 days of the container being unloaded. We will not be liable for any storage charges caused by delays in container movement or customs clearance outside of our control.
   5. For imports to UK: We hold no liability for UK import duties – any values we give you prior to UK customs clearance are only estimations and may fluctuate from the actual payments asked for by customs.
   6. X-Ray or customs inspections are charged to the customer at cost.
   7. If any Prohibited or Restricted Goods are found or suspected at destination, all inspection, storage, detention, seizure, forfeiture, destruction, disposal, return shipping and authority costs in relation to the goods and/or the vehicle shall be at your sole risk and expense.
   8. To the fullest extent permitted by law, we shall have no liability for any loss of the goods or the vehicle, or for any impounding, forfeiture, destruction, decontamination or disposal of the vehicle itself, arising from Prohibited or Restricted Goods, even if you state that the goods were loaded without your knowledge.
   9. We hold no liability if your vehicle is refused entry into the UK or any destination country.
   10. It is your responsibility to ensure dates on documents handed to customs including entry forms, proof of age etc are correct, we hold no liability for additional taxes, charges, duty etc due to any dates on these paperworks
   11. Removing vehicle from UK port and/or any of our warehouses without informing us of any issues within 24 hours implies that you are happy with the vehicle condition, both mechanically and physically and no further claims can be made.
9. Transport to our workshop
   1. Transport to our workshop will be arranged by us for you with a suitable transport provider we do so on your behalf and subject to the terms and conditions set out by that shipper
   2. We hold no liability for damage caused by transport arranged with a third party
   3. Any damage caused by a third party provider we can arrange for repair under their insurance policy
10. Vehicle in Our Workshop and Services Provided
    1. Your vehicle will be worked on for UK homologation, upgrades and repairs in our workshop
    2. Once work has started you will be informed immediately of any additional work identified. A new quotation will be produced on request and work will only be carried out with your agreement
    3. We will not be held liable for any damage caused by parts that you have supplied for us to fit
    4. If any work requires wheels to be removed we will re-torque the wheel nuts correctly but strongly advise you recheck them within 25 miles of driving from our workshop
    5. Wherever possible we use OEM or OEM quality parts, if due to the age or rarity of the vehicle parts have to be sourced elsewhere we will let you know
    6. Under normal conditions, no storage charges will be applied whilst vehicle is at our premises or workshop, however, storage charges will be payable to us in relation to any abandoned vehicles or vehicles not collected from us for a period of 7 days following completion of the work undertaken by us without express permission given by us in writing. This point is usually once your vehicle is registered with the DVLA. For vehicles left longer than 5 days following DVLA or our services being complete we charge £20 + VAT per day per vehicle. IMPORTANT: If a customer delivers a vehicle to us for testing & registration before we have applied for an IVA test, storage charges of £20 + VAT per day will apply from the date of delivery until the IVA test application is submitted. We strongly advise customers to coordinate vehicle delivery with our testing schedule to avoid unnecessary storage charges.
    7. If we are unable to store your vehicle due to exceptional delays at any government body, then we will have to discuss either delivering your vehicle at cost, or moving it to a third party storage facility at cost.
    8. Images of your vehicle may appear on our social media channels and in our promotional material / videos unless informed in advance.
    9. We do no hold any liability for any perceived or actual reduction in market value of your vehicle due to the modifications made as part of our service for importing, testing or registration.
11. Modifications & Testing
    1. Your vehicle may have to undergo testing prior to registration depending on the age of the vehicle
    2. We hold no liability for any testing required not originally quoted for due to the age of the vehicle increasing prior to DVLA registration
    3. We hold no liability for your vehicle not being able to obtain conformity testing, e.g. imported from another right hand drive market without you previously owning the vehicle or it not meeting required directives for testing
    4. Window tints are illegal in the UK on driver and passenger windows, for IVA testing these will be removed and one hour labour added to your quotation
    5. If your lights are not able to be adjusted or do not comply with UK specification they will have to be replaced with new units suitable for the UK and cost added to your invoice. We will let you know prior to having to order any lights.
    6. If any part on your vehicle requires a custom build such as a Speedometer that is not a usual shape and fitment, we will provide an additional quote for the parts and labour
    7. Your vehicle may have to be driven to the test centre, this is roughly a 40 mile round trip. If you wish for us to organise transport instead this must be made in writing to us within 14 days of test date given
    8. Fuel is charged at cost when required for any IVA / MOT testing
    9. We hold no liability for retest fees for test failure outside of our reasonable control, e.g. emissions, exhaust noise, delays outside of our control, late delivery of vehicle to us without at least 48 hours' notice
    10. We reserve the right to increase any accepted quote due to price increase caused by introduction of new rulings for IVA test
    11. If your vehicle does not pass an IVA test due to modifications that were not made clear to us we will have to charge extra to have the car pass the IVA test.
    12. Sometimes the DVSA find issues with the car making it un-safe to drive and ban the vehicle from the road, we therefore have to have the vehicle recovered back to our workshop. We will charge the recovery to final invoice at cost price that we are charged
    13. Full modifications for UK Homologation include all necessary modifications for lighting systems only. Examples of modifications that may incur extra costs are and are not limited to, installation of hand brake, installation of windscreen wipers etc
    14. Our lighting conversions where installed have a one year warranty from date of installation, should a fault develop by reason of defective components, workmanship or design within the warranty period, we will, on return of the module (if applicable) repair or replace the module free of charge. Alternatively vehicle can be brought to our workshop for remedial work (we are not liable for transport to workshop costs)
    15. We hold no obligation to honour warranty if the light control module, or any lighting component / electrical system within the vehicle has been tampered with, modified or repaired or has otherwise been subject to misuse or accident
    16. Should any issue arise with lighting modifications please ensure you contact us in first instance, we hold no liability for diagnostic charges, attempted repair charges or any subsequent costs of third party garages attempting repair to IVA/MOT lighting modifications if we have not first had the opportunity to see the vehicle or have the quick-release light control module returned for investigation
    17. If your vehicle fails an IVA test due to HID headlights or LED rear lights we will have to charge you extra for replacement units.
    18. If we are unable to carry out our modifications and testing part of your service we are unable to honour any special offers associated with our full import package
    19. If your vehicle fails an MOT test we will quote you for extra work needed to pass the test. An MOT certificate doesn't prove that a car is roadworthy. The MOT only shows that a car met certain structural and safety checks on the day the test was carried out.
    20. We hold no responsibility for future MOT failures or fines due to vehicle being returned to an IVA failing condition.
12. Registration
    1. Vehicles over 40 years of age no longer need an MOT however we put them through a voluntary, non-recorded MOT in order to check basic items are in MOT satisfactory condition prior to us being willing to register the vehicle
    2. Road fund tax charges are always quoted at cost by the DVLA, we hold no liability for road tax charges imposed by the DVLA in terms of them increasing or incorrectly quoting for your particular vehicle / emission levels / situation
    3. We hold no liability for costs associated with delays caused by the DVLA registration process e.g. car hire
    4. If the DVLA refuses, delays or declines to complete registration because the vehicle has been previously damaged, rebuilt, written off, classed as seriously damaged, or because supporting evidence from the foreign registration authority is missing, insufficient or not accepted, all resulting consequences are entirely at your risk and expense and we shall have no liability whatsoever for any resulting fees, charges, storage, transport, testing, workshop, rectification, onward movement, return delivery, tax, insurance, finance, hire car, loss of use or any other direct, indirect or consequential costs.
    5. We hold no liability for errors made by the DVLA on your V5 e.g. wrong name, make / model being printed
    6. Any issues with the V5 provided for by the DVLA must be rectified by you as the new owner of the vehicle directly with the DVLA, we will of course be willing and happy to assist with this.
    7. Once vehicle is registered and ready for collection storage charges become applicable if vehicle is not collected from our facility within 7 days (see 9(6))
13. Termination
    1. If for any reason our service is cancelled the following fees apply:
       1. Cancelled before shipping/transportation arranged: Full refund
       2. Cancelled after shipping/transportation arranged: 50% refund
       3. Cancelled after vehicle has been booked for departure: No refund
       4. Cancellation after any IVA/SVA/MOT work will require full payment of import service
       5. For event transportation we require 14 days' notice prior to event start of notice of cancellation for our services otherwise no refund can be given
       6. We offer no refunds due to delays outside of our control
       7. Our administration fee is non refundable and deducted from any refund due to cancellation of our services.
    2. We reserve the right to terminate our contract for the following reasons:
       1. Non payment of our service in reasonable time and / or in the payment schedule set out in advance.
       2. Abusive / rude / agressive behaviour towards our staff.
       3. Breach of contract
       4. For any reason, at our sole discretion

14. Additional Services and Offers
    1. Offers are for retail customers only
    2. Only one monthly special offer incentive per customer on the first car imported with us using our instant quote system
    3. Special offers are only applicable on our full service import packages which include UK modifications & testing
    4. No warranty or guarantee is given on special offer items
15. General Timescales and Additions
    1. We do not guarantee any delivery times – we work as hard as we can to have your vehicle in the UK as soon as possible – we cannot control certain factors such as the weather, customs, VOSA etc and so do not hold any liability for delays nor any costs associated with any delays, for example hire car costs, missed events/holidays/shows due to delay of vehicle.
    2. We shall not be liable for delays or failures to provide the services under this agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
    3. Any complaint with respect to any services carried out by us must be restricted to communications with us only. We will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with us.
    4. We hold no liability for not being able to insure you on the imported vehicle. We are not an insurance broker and are in no way associated with any insurance taken out on the vehicle.
    5. We will only ever be held liable to any claim with a maximum claim amount of the value of our quotation you have accepted
    6. No employee of ours shall be separately liable to you for any loss, damage, mis- delivery, errors or omissions under the terms of this Agreement.

16. Data Protection & Privacy
    1. We process personal data in accordance with the UK Data Protection Act 2018 and UK GDPR. Our full Privacy Policy is available on our website.
    2. We collect and process personal data necessary for providing our services, including but not limited to: name, address, contact details, vehicle information, and financial data for customs and registration purposes.
    3. Your data may be shared with third parties essential for service delivery, including: shipping lines, customs authorities, DVLA, DVSA, transport operators, and insurance providers.
    4. We retain customer data for 7 years after service completion for legal and tax compliance purposes. You have the right to request access, correction, or deletion of your personal data subject to legal requirements.
    5. By using our services, you consent to the collection, processing, and storage of your data as outlined in these terms and our Privacy Policy.
17. Dispute Resolution
    1. Any complaint should first be raised in writing to our Customer Service team at Unit 20 Tanners Drive, Milton Keynes, MK14 5BN or via email to our published contact address.
    2. We will acknowledge complaints within 5 working days and aim to provide a full response within 20 working days. Complex matters may require additional time, and we will keep you informed of progress.
    3. If a complaint cannot be resolved through our internal process within 8 weeks, either party may refer the matter to mediation through a mutually agreed mediator before pursuing litigation.
    4. The costs of mediation shall be shared equally between parties unless otherwise agreed or determined by the mediator.
    5. Nothing in this clause prevents either party from seeking urgent injunctive relief through the courts where necessary.
18. Electronic Communications
    1. You agree that all documents, notices and communications may be provided electronically via email to the address you provide. Electronic communications shall be deemed received on the day sent if sent during business hours, or the next business day if sent outside business hours.
    2. Electronic signatures, quote acceptances via our website, and email confirmations shall be legally binding and have the same force and effect as manual signatures.
    3. You are responsible for maintaining a valid email address and notifying us of any changes. We are not liable for failed delivery to an incorrect or outdated email address.
    4. Quote acceptances made through our online system are binding contracts. Ensure all information provided is accurate before submission.
19. Environmental Compliance
    1. All vehicles must have fluids drained to appropriate levels for shipping. Batteries must be disconnected and secured. Any environmental damage caused by leaking fluids will be the customer's responsibility.
    2. We comply with all applicable environmental regulations for disposal of vehicle fluids, batteries, and parts. Any costs incurred for special disposal requirements will be charged to the customer.
    3. Vehicles containing refrigerants must have appropriate documentation. Illegal refrigerants may result in vehicle rejection and additional costs.
    4. Electric and hybrid vehicles require special declaration and handling. Additional charges may apply for appropriate safety measures during shipping and storage.

BRITISH INTERNATIONAL FREIGHT ASSOCIATION (BIFA) STANDARD TRADING CONDITIONS 2025 EDITION

These conditions are the intellectual property of the British International Freight Association (BIFA) and are solely for the use by current BIFA members.

THESE CONDITIONS CONTAIN PROVISIONS WHICH EXCLUDE OR LIMIT THE COMPANY'S LIABILITY (CLAUSE 26) AND REQUIRE THE CUSTOMER TO INDEMNIFY THE COMPANY (CLAUSE 20) AND WHICH PROVIDE TIME LIMITS FOR BRINGING CLAIMS (CLAUSE 27).

1 In these Conditions the following words shall have the following meanings: "Company" the BIFA member trading under these Conditions "Conditions" Clauses 1 to 28 of these Standard Trading Conditions "Consignee" the Person to whom the Goods are consigned, and whether or not that Person is named as Consignee on any carriage document "Customer" any Person at whose request or on whose behalf the Company provides advice, information or Services or with whom the Company contracts and regardless of whether that Person is required to make any payment to the Company "Goods" any goods which are the subject of Services provided by the Company "LMAA" the London Maritime Arbitrators Association "Owner" the owner of the Goods or Transport Unit and any other Person who is or may become interested in them "Person" natural person(s) or any body or bodies corporate "SDR" are Special Drawing Rights as defined by the International Monetary Fund "Services" All activities undertaken, offered or procured by the Company in the course of its business, whether gratuitous or for reward "Transport Unit" packing case, pallets, container, trailer, tanker, or any other device used whatsoever for and in connection with the storage or carriage of Goods by land, sea, rail or air

2 (A) Subject to sub-clause (B) below, all Services are undertaken subject to these Conditions. (B) If any legislation, to include regulations and directives, is compulsorily applicable to any Services undertaken, these Conditions shall, as regards such Services, be read as subject to such legislation, and nothing in these Conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation, and if any part of these Conditions be repugnant to such legislation to any extent, such part shall as regards such Services be overridden to that extent and no further.

3 The Customer warrants that they are either the Owner, or are authorised by the Owner to contract for the Owner on the terms of these Conditions.

4 Subject to clauses 11 and 12 below, the Company shall be entitled to procure any or all of the Services as an agent for the Customer, or, to provide Services as a principal. When the Company contracts as a principal for any Services, it shall have full liberty to perform such Services itself, or, to subcontract on any terms whatsoever, the whole or any part of such Services.

5 The Company has complete discretion as to the means, route and procedure to be followed in the performance of any Services.

6 When the Company acts as an agent on behalf of the Customer, the Company shall be entitled to enter into all and any contracts on behalf of the Customer on such terms as may be necessary or desirable to fulfil the Customer's instructions. Upon a request by the Customer, the Company shall provide evidence of any contract entered into as agent for the Customer.

7 (A) Unless otherwise agreed in writing between the Customer and Company, in all and any dealings with HM Revenue & Customs by the Company on behalf of the Customer: (i) where permitted under the Taxation (Cross-border Trade) Act 2018, the Customer empowers the Company to act as a direct customs agent; and (ii) in all other cases the Customer empowers the Company to act as an indirect customs agent. (B) In all cases the Company may appoint a sub-agent to act on behalf of the Customer.

8 (A) Subject to sub-clause (B) below, the Company: (i) has a general lien on all Goods and documents relating to Goods in its possession, custody or control, whether such Goods or documents be located within or outside the United Kingdom, for all sums due at any time to the Company from the Customer and/or Owner on any account whatsoever, whether relating to Goods belonging to, or Services provided by or on behalf of the Company to the Customer or Owner. Storage charges shall continue to accrue on any Goods detained under lien; (ii) shall be entitled, on at least 7 days' notice in writing to the Customer, to sell or dispose of or deal with such Goods or documents as agent for, and at the expense of, the Customer or Owner and apply the proceeds in or towards the payment of such sums; (iii) shall, upon accounting to the Customer or Owner for any balance remaining after payment of any sum due to the Company, and for the cost of sale and/or disposal and/or dealing including legal costs and reasonable compensation for internal management time, be discharged of any liability whatsoever in respect of the Goods or documents. (B) When the Goods are liable to perish or deteriorate, or where charges incurred in relation to rent and/or storage are likely to exceed the likely sale value, the Company's right to sell or dispose of or deal with the Goods shall arise immediately upon any sum becoming due to the Company, subject only to the Company taking reasonable steps to bring to the Customer's attention its intention to sell or dispose of the Goods before doing so.

9 Whether acting as an agent or a principal the Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by, or paid to, freight forwarders.

10 (A) Should the Customer, Consignee or Owner of the Goods fail to take delivery at the appointed time and place when and where the Company is entitled to deliver, the Company shall be entitled to store the Goods, or any part thereof, at the sole risk of the Customer and/or Consignee and/or Owner, whereupon the Company's liability in respect of the Goods, or that part thereof, stored as aforesaid, shall wholly cease. The Company's liability, if any, in relation to such storage, shall be governed by these Conditions. All costs incurred by the Company as a result of the failure to take delivery shall be deemed as freight earned, and such costs shall, upon demand, be paid by the Customer or Owner. (B) The Company shall be entitled at the expense of the Customer to dispose of or deal with the Goods (by sale or otherwise) as may be reasonable in all the circumstances: (i) after at least 7 days' notice in writing to the Customer, or (where the Customer cannot be traced and reasonable efforts have been made to contact any parties who may reasonably be supposed by the Company to have any interest in the Goods) without notice, any Goods which have been held by the Company for 14 days and which cannot be delivered as instructed; and (ii) without prior notice, any Goods which are comprised within groupage and/or consolidated loads or have perished, deteriorated, or altered, or are in immediate prospect of so doing, such that they may cause or may reasonably be expected to cause loss or damage to the Company, or third parties, or to contravene any applicable laws or regulations.

11 (A) No insurance of the Goods will be arranged by the Company unless clearly stated instructions are given in writing by the Customer and accepted by the Company. Any insurance arranged by the Company shall be placed with insurers on the usual exceptions and conditions of cargo insurance policies and may be declared on any policy available to the Company; (B) Where the Company agrees to arrange insurance on the Goods, the Company acts as agent for the Customer and shall be entitled to a reasonable arrangement fee and/or commission. The limits of liability under clause 26(A) of these conditions shall not apply to the Company's obligations under clause 11.

12 (A) Unless otherwise agreed in writing by an officer of the Company, any instructions relating to the delivery or release of the Goods in specified circumstances (such as, but not limited to, against payment or against surrender of a particular document) are accepted by the Company, where the Company has to engage third parties to effect compliance with the instructions, only as agents for the Customer; (B) Despite the acceptance by the Company of instructions from the Customer to collect freight, duties, charges, dues, or other expenses from the Consignee, or any other Person, on receipt of evidence of proper demand by the Company, and, in the absence of evidence of payment (for whatever reason) by such Consignee, or other Person, the Customer shall remain responsible for such freight, duties, charges, dues, or other expenses; (C) The Company shall not be under any liability in respect of such arrangements as are referred to under sub-clauses (A) and (B) hereof save where such arrangements are made in writing, and in any event, the Company's liability in respect of the performance of, or arranging the performance of, such instructions shall not exceed the limits set out in clause 26(A)(ii) of these conditions.

13 Advice and information, in whatever form it may be given, is provided by the Company for the Customer only. The Customer shall indemnify the Company against all loss and damage suffered as a consequence of passing such advice or information on to any third party.

14 Without prior agreement in writing by an officer of the Company so authorised, the Company will not accept or deal with Goods that require special handling regarding carriage, handling, or security whether owing to their thief attractive nature or otherwise including, but not limited to bullion, currency, securities, precious stones, jewellery, valuables, antiques, pictures, human remains, living creatures, plants. Should any Customer nevertheless deliver any such goods to the Company, or cause the Company to handle or deal with any such Goods, otherwise than under such prior agreement, the Company shall have no liability whatsoever for or in connection with the Goods, howsoever arising.

15 Except pursuant to instructions previously received in writing and accepted in writing by the Company, the Company will not accept or deal with Goods of a dangerous or damaging nature, nor with Goods likely to harbour or encourage vermin or other pests, nor with Goods liable to taint or affect other goods. If such Goods are accepted pursuant to a special arrangement, but, thereafter, and in the opinion of the Company, constitute a risk to other goods, property, life or health, the Company shall, where reasonably practicable, contact the Customer in order to require it to remove or otherwise deal with the Goods, but reserves the right, in any event, to do so at the expense of the Customer.

16 Where the Company agrees to accept dangerous goods in accordance with clause 15, the Customer shall be responsible for complying with all applicable laws, regulations and codes of practice, including but not limited to the provision of correctly completed dangerous goods notes, proper labelling and marking of goods and ensuring that the Goods are packaged as necessary. Where a Person other than the Customer has a legal liability to perform any function in respect of dangerous goods then the Customer shall be liable to the Company for the consequences of any breach by that Person.

17 Without prejudice to any rights under clause 15, where the Customer delivers to the Company, or causes the Company to deal with or handle Goods of a dangerous or damaging nature, or Goods likely to harbour or encourage vermin or other pests, or Goods liable to taint or affect other goods, whether declared to the Company or not, the Customer shall be liable for all loss or damage arising in connection with such Goods, and shall indemnify the Company against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the Goods may be dealt with in such manner as the Company, or any other person in whose custody they may be at any relevant time, shall think fit.

18 The Customer warrants: (A) that the following (furnished by or on behalf of the Customer) are full and accurate: the description and particulars of any Goods including correct customs commodity codes; any information furnished (including but not limited to, the nature, gross weight, gross mass (including the verified actual gross mass of any container packed with packages and cargo items), and measurements of any Goods); and the description and particulars of any services required by or on behalf of the Customer are full and accurate; (B) that any Transport Unit and/or equipment supplied by the Customer in relation to the performance of any requested service is fit for purpose; (C) that all Goods have been properly and sufficiently prepared, packed, stowed, labelled and/or marked, and that the preparation, packing, stowage, labelling and marking are appropriate to any operations or transactions likely to affect the Goods and the characteristics of the Goods; (D) that where the Company receives the Goods from the Customer already stowed in or on a Transport Unit, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon; (E) that where the Company provides the Transport Unit, on loading by the Customer, the Transport Unit has been carefully examined and that the Customer is satisfied that it is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon; (F) where the Company provides assistance to the Customer in relation to the completion and/or submission of any entries, declarations or similar, whether related to customs formalities, veterinary requirements, transit bonds, excise formalities, security or safety declarations or any other statement, declaration or entry of similar nature related to the Goods and their movement, the Customer shall provide complete, factual and accurate data as required by the Company or their agents and fulfil its legal obligations; (G) where the Company is instructed to make a customs entry on the basis that import VAT is to be postponed, the Customer warrants that they are entitled to postpone VAT and will comply with all related regulatory requirements; (H) that the value of the Goods and the nature of the transaction by which the Goods are being imported/exported is fully and accurately described to the Company and that any commercial invoice reflecting the value of the Goods is an invoice issued by a true seller to a true buyer reflecting the real sum payable; (I) unless disclosed in writing to the Company neither the Goods, the Customer, the Owner nor any Person connected with the carriage of Goods are the subject of any trade sanctions or restrictions imposed by the UK, the EU, the USA or any other government or authority.

19 The Customer undertakes that no claim shall be made against any director, servant, or employee of the Company which imposes, or attempts to impose, upon them any liability in connection with any Services, and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.

20 The Customer shall indemnify the Company for: (A) all charges, costs and expenses whatsoever (including but not limited to quay rent, demurrage or storage charges, duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied in relation to the Goods) arising out of the Company acting in accordance or in connection with the Customer's instructions, and any liability, loss or damage arising from any breach by the Customer of any warranty or other obligation contained in these Conditions, or from the negligence of the Customer; (B) any liability assumed, or incurred by the Company when, by reason of carrying out the Customer's instructions, the Company has become liable to any other party; (C) all claims, costs and demands whatsoever and by whomsoever made or preferred, in excess of the liability of the Company under the terms of these Conditions, regardless of whether such claims, costs, and/or demands arise from, or in connection with, the breach of contract, negligence or breach of duty of the Company, its servants, sub-contractors or agents.

21 (A) The Customer shall pay to the Company in cash, or as otherwise agreed, all sums when due, immediately and without reduction or deferment on account of any claim, counterclaim or set-off. Where the Customer makes a payment to the Company without providing instructions for the allocation of that payment then the Company has complete discretion as to the allocation and the allocation made by the Company shall be final and binding; (B) Where the Company offers the Customer any period of credit in relation to the payment of sums payable to the Company, any such credit may be varied or withdrawn at the Company's absolute discretion with immediate effect upon written notice; (C) In the event of any failure by the Customer to make full and punctual payment of any sum payable to the Company (in accordance with clause 21(A) above) any and all other sums properly earned by and/or otherwise due to the Company (but which, but for this clause 21(C), would otherwise not yet be payable by the Customer, whether by virtue of an agreed credit period or otherwise) shall become immediately payable in full in accordance with clause 21(A); (D) Unless otherwise agreed in writing the Customer shall be absolutely barred from challenging the value of any invoice issued by the Company unless it gives written notice of the basis for the dispute before the later of (a) the date that the invoice became due for payment; or (b) 30 days from the invoice being delivered and that part of the invoice that cannot reasonably be disputed is paid within the date that the invoice became due for payment; (E) The Late Payment of Commercial Debts (Interest) Act 1998, as amended, shall apply to all sums due from the Customer.

22 Where a security demand is made for general average or salvage in respect of a Customer's Goods, the Customer shall promptly provide security in a form reasonably required by the Company or any carrier or salvor and the Customer shall indemnify the Company for any liability incurred by the Company in the nature of general average or salvage related to the Customer's Goods.

23 The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgment.

24 The Company shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by: (A) strike, lock-out, stoppage or restraint of labour, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence; or (B) any cause or event which the Company, by the exercise of reasonable diligence, is unable to avoid and the consequences of which it is unable to prevent.

25 Unless it is expressly agreed in writing that the provisions of this clause 25 shall not apply, the Company has no liability for a failure to adhere to agreed departure or arrival dates of Goods, regardless of the cause.

26 (A) The Company's liability howsoever arising and including negligence and notwithstanding that the cause of loss or damage may be unexplained, shall not exceed: (i) in the case of claims arising out of loss or damage to Goods (including arising out of mis-delivery), the lesser of: (a) the value of any Goods lost or damaged; or (b) a sum at the rate of 2 SDR per kilo of the gross weight of the Goods lost or damaged. (ii) subject to the provisions of clauses 26(B) to (D) in the case of all other claims, the lesser of: (a) the value of any loss of the Customer; or (b) a sum equivalent to 2 SDR per kilo of the weight of the Goods which were the subject of the Services giving rise to the claim; or (c) 75,000 SDR. (iii) With respect to clause 26(A)(ii) where the Customer has two or more claims that arise out of a breach or a series of breaches that are repetitions of or represent the continuation of the original breach the Company's total liability arising therefrom shall not exceed 75,000 SDR in a calendar year. A calendar year shall start on the date that the first breach occurs. For the purposes of clause 26(A), the value of the Goods shall be their value when they were, or should have been, received for shipment or storage by or on behalf of the Company. The value of SDR shall be calculated as at the date when the claim is received by the Company in writing. (B) The Company's liability for loss or damage as a result of failure to deliver, or arrange delivery of goods, in a reasonable time, or (where there is a special arrangement under clause 25) to adhere to agreed departure or arrival dates, shall not in any circumstances whatsoever exceed a sum equal to twice the amount of the Company's charges in respect of the relevant carriage; (C) The Company shall not in any circumstances whatsoever or howsoever caused, including negligence or mis-delivery be liable for direct or indirect loss of profit, revenue, market or use, demurrage or detention, or the consequences of delay or deviation, or for any other indirect loss or for consequential loss; (D) On clearly stated instructions in writing declaring the commodity and its value, received from the Customer and accepted by the Company, the Company may accept liability in excess of the limits set out in sub-clause 26(A) above upon the Customer agreeing to pay the Company's additional charges for accepting such increased liability. Details of the Company's additional charges will be provided upon request. A declaration of value, without a specific agreement to alter the liability limits, shall never be a basis for a variation of the limits of liability herein.

27 (A) Any claim by the Customer against the Company arising in respect of any Services shall be made in writing and notified to the Company within 14 days of the date upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for them to comply with this time limit, and that they have made the claim as soon as it was reasonably possible for them to do so. (B) The Company shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any Services, unless suit be brought and written notice thereof given to the Company: (i) in the case of a claim arising out of the loss, damage, mis-delivery or delay of Goods, within nine months from the date that the Goods were delivered, or where no delivery occurred the date on which the Goods had been intended by the Company to be available for delivery; (ii) in all other cases, within nine months from the date of the Services alleged to give rise to the cause of action against the Company, or where the Customer can show that it was impossible to comply with this time limit, within six months of the date that the Customer became aware, or acting with reasonable diligence ought to have been aware, of the event or occurrence alleged to give rise to a cause of action against the Company. (C) For the purposes of clause 27(B)(i): (i) where delivery of the Goods does not occur within 7 days of the Goods being available for delivery, the nine month period shall commence on the 8th day after the Goods were available for delivery; and (ii) the date that the Company intended the Goods to be available for delivery shall be the Company's estimated date of arrival of the Goods into the country of destination as advised to the Customer, or where there was no such date, the date upon which the vessel, vehicle or aircraft intended to deliver the Goods to the country of destination was scheduled to arrive.

28 (A) These Conditions and any act or contract to which they apply shall be governed by English law; (B) Any dispute arising out of any act or contract to which these Conditions apply shall, save as provided in (C) and (D) below, be subject to the exclusive jurisdiction of the English courts; (C) Where the Company and/or a Customer are located in Scotland or Northern Ireland the Company is entitled to commence proceedings in the courts of the country where the Company or Customer is located; (D) Notwithstanding (B) and (C) above, prior to the commencement of any court proceedings, the Company is entitled to require any dispute to be determined by arbitration, conducted as follows: (i) where the amount claimed by the claimant is less than £400,000, excluding interest, (or such other sum as the Company and Customer may agree, and subject to (iii) below), the reference shall be to a tribunal of three arbitrators and the arbitration shall be conducted in accordance with the LMAA Intermediate Claims Procedure applicable at the date of the commencement of the arbitration proceedings; (ii) where the amount claimed by the claimant is less than £100,000, excluding interest, (or such other sum as the Company and Customer may agree, and subject to (iii) below), the reference shall be to a sole arbitrator and the arbitration shall be conducted in accordance with the LMAA Small Claims Procedure applicable at the date of the commencement of the arbitration proceedings; (iii) where neither (i) nor (ii) above applies, the reference shall be to three arbitrators in accordance with the LMAA Terms applicable at the date of the commencement of the arbitration proceedings. (E) Disputes between the same parties arising out of more than one contract or act may be brought together in a single arbitration.